Frequently Asked Questions

Welcome to our stores FAQ! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an email, we're happy to help!

 How much do I pay for shipping?

The shipping charge will be added to your order and visible on your receipt before you check out. Standard shipping is $6.75 Free shipping on orders above: $75

What are the accepted payment methods?

We accept online card payment with MasterCard, VISA or via PayPal. 

When do I receive my order?

We dispatch all orders in 1-2 business days with FedEx, USPS. Expect your items no more than 5-7 business days. 

Can you send my delivery quoted in custom purposes as a gift?

For the most part, NO. Items are already prepackaged. However, we have some items such as jewelry listed as ‘Gift Packaging Available’, and we can customize it for those.

Can I track my order?

Yes, you will receive a FedEx tracking number in your shipping confirmation e-mail.

Can I change my order?

Unfortunately, we beginning to process your order as soon as it has been placed and we do not have much room for revisions. 

Did my order go through?

An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!

My order is missing/ incorrect

Contact shop@dashikidiaries.com  and we will do our best to sort it out for you immediately.

What is your returns policy?

Unfortunately, at this time we do not provide refunds on your purchases. We can however provide you with a store credit based on individual situations., It is important to us that we are accurately describing our items and including all relevant photos. If you feel we have missed a step, please reach out to us at shop@dashikidiaries.com and we will work to make it right for you. 

I cannot find the style, color or size I’m looking for.

The colors and sizes available in the online shop reflect what we currently have in stock but we might re-stock popular products. Please bear with us while we do so. 

How do I find the right size?

There is a size chart on each garment with body measurements.